Terms and Conditions

Users using the services offered by Suoniamo! declare to know and accept these general terms of contract.

Owner of Suoniamo!

Kamea srl

Registered office: Strada Moncanino 38 - 10020 Baldissero T.se  (TO) (Italy)
VAT Number: IT11557550016
Paid Share Capital: €10.000
Turin Chamber of Commerce
Email: info@suoniamo.net

About Suoniamo!

Suoniamo! is an music instruments eshop accessible via web site, both from computers and smartphones and tablets.

Content provided by the User

Users are responsible for their own content and third parties that share them with us, by uploading them, by inserting content or by any other means. Users shall not hold the holder liable for any unauthorized disclosure of third party content or the use of "Suoniamo!" in ways contrary to the law.

The owner does not conduct any kind of content moderation on the user or third parties contents, but commits himself to intervene in the face of user's reports or orders issued by public authorities in relation to content deemed offensive or illegal.

Rights on content provided by Users

The only rights granted to the owner in relation to the contents provided by users are those required for the operation and maintenance of Suoniamo!

Content provided by third parties

The owner does not make any preventive moderation on the contents or links provided by third parties shown on Suoniamo!. The owner is not responsible for such content and accessibility.


In order to be able to use the Service or any part of it, Users must register by providing in a truthful and complete manner all the required information in the registration form and fully accept the privacy policy and these general conditions. The User has the burden of guarding their access credentials.


Buying procedure

Each order sent is an offer to purchase the products. Orders are subject to availability and discretionary acceptance of the owner.

The user must select products and check out after having carefully checked and eventually modified the information contained. The order is made by confirming it and is subject to payment of the price, taxes and shipping and payment fees indicated in the order summary form.

The contract is concluded at the time of sending the order confirmation by the owner to the email provided by the user. In the event of unavailability of one or more of the products purchased, the owner undertakes to promptly notify the user of the email associated with his purchase. In this case, the owner will reimburse the user's price and shipping costs.

Availability of products

The prices, descriptions, or availability of the products displayed are subject to change without notice. The pictures included are indicative and do not constitute a guarantee of the quality of the products.

Execution of the Order

The Order is executed in terms specified in the summary page and in the Order Confirmation email, subject to the availability of the ordered product.

The Owner may not be held responsible for any damage sustained by the User due to delays in delivery that are not dependent on circumstances foreseen by the parties at the time of sending the Order Confirmation.


Deliveries are made during normal business hours at the address indicated by the User and in the manner specified in the order summary.

On delivery the User must verify the content by specifying the delivery form for any anomalies.

In the case of a failure to collect within the deadline set by the carrier, the products will be returned to the Owner, which will refund the product price but not the shipping cost. The Owner can not be held liable for errors in delivery due to inaccuracies or incompleteness in the compilation of the order of purchase by the User or delays in delivery to the latter attributable to the carrier.

Cancellation of the Order

You can cancel your order within 24 hours of sending Confirmation of the Order at no additional cost to the User. In the event of cancellation of the order, the Owner will refund the User the price paid except for the shipping costs and any other additional expenses the Owner has incurred in the performance of his contractual obligations.

Prices, shipping costs and payment methods

Unless otherwise specified, prices include applicable taxes. The Owner may provide, in its sole discretion, different offers or discounts in accordance with the terms that will be published from time to time on "Suoniamo!". In the case of an offer subject to time limits, the time indicated refers to the holder's time zone.

Shipping costs are highlighted at completion of the order. Unless otherwise specified, shipping costs are not included and are calculated in the amount of € 9,00 including VAT for Italy. In case of shipment abroad, shipping costs must be agreed in base the specified chart. For destinations not in the chart, you must contact the owner for more information.

Any customs or import charges will be borne by the user and will be charged when the parcel reaches the country of destination. The Owner is not responsible for any such expenses.

Payment Methods

Accepted payment methods are only those listed at the completion of the order. Suoniamo! uses third-party payment processing tools and does not enter into any contact with payment data - such as credit card details - provided.

Right of withdrawal

Purchasing products or services on Suoniamo!, the User has the right to withdraw from the contract without giving reasons, within 14 days. The withdrawal period expires after 14 days from the day the User or a third party - other than the carrier and designated by the User - acquires physical possession of the goods. In order to exercise the right of withdrawal, the User is required to inform the Holder of the decision to withdraw through an explicit statement sent to the indicated contacts.

Effect of withdrawal

If the User withdraws from this Contract, all payments made to the Owner will be refunded, including delivery costs (except for the additional costs arising from the choice of a delivery type other than the least expensive delivery type Standard provided) without undue delay and in any case not later than 14 days from the date on which the Owner is informed of the User's decision to withdraw from this Contract. These refunds will be made using the same means of payment used by the User for the initial transaction, unless the User has otherwise expressly agreed otherwise. In any case, the User will not be required to bear any costs as a result of such refund. Refunds may be suspended until the receipt of the goods or until the Customer demonstrates that he has returned the goods if earlier.

The User is kindly requested to return the goods and hand it over to the Owner without undue delay and in any case within 14 days of the date on which he has relinquished his contract. The term is respected if the User returns the goods before the expiration of the 14-day period. The costs of the restitution of the goods will be borne by the User. The User is only responsible for the diminution of the value of the goods resulting from a manipulation of the goods other than the one necessary to establish the nature, characteristics and operation of the goods.

Restrictions on right of withdrawal on products

Damaged or used products are not replaced or refunded, even in part. The User must insert a copy of the delivery document inside the packing box.

The right of withdrawal does not apply: to goods custom-made or clearly customized or which, by their nature, are likely to deteriorate rapidly, sealed and can not be returned for hygienic reasons or are related to the protection of health and have been open after delivery.

With reference to the above mentioned exclusion cases, the User declares that he understands and recognizes that goods that "are likely to deteriorate rapidly" and / or "are liable for being returned for hygienic reasons" fall within foodstuffs. Therefore, for reasons of the protection of the health of Users, the right of withdrawal applies only to all those products that may be returned to the holder and placed on the market by the consumer without any danger to the health of consumers.


The user who buys as a consumer has the right to the warranty for the goods and services purchased within 24 months of the purchase provided that it is communicated within 2 months of their discovery.

In order to exercise the right of warranties, the User is required to contact the Owner giving a detailed description of the defect.

If the defect of product conformity is found, the User has the right to obtain repair or replacement. The User also has the right to request the holder a fair price reduction or termination of the contract in the following cases:

- where the repair and replacement were impossible or excessively costly;
- if the Owner has not provided the repair or replacement of the property within a reasonable time, however not less than 15 days;
- if the replacement or repair previously carried out has caused significant disadvantages to the User.

In order to exercise the right of warranties and for further information on this matter, you must contact the Owner.

Resale Service

Users are not allowed to reproduce, duplicate, copy, sell, resell or exploit any portion of Suoniamo! and its services without the express permission of the Owner, guaranteed either directly or through a specific reseller program.


You agree to keep the holder (as well as any companies from the same subsidiaries or affiliates, his / her representatives, directors, agents, licensors, partners and employees) free from any obligation or liability, including any legal expenses incurred to defend themselves In court, that they arise in the face of damage caused to other Users or third parties, in relation to online uploaded content, violation of the terms of the law or the terms of these Terms of Service.

Use not allowed

The Service shall be used in accordance with the provisions of these Terms.

Users can not:

- reverse engineering, decompile, disassemble, modify or create derivative works based on Suoniamo! or any portion of it;
- hack the computer systems used by Suoniamo! or its licensors to protect the content accessible through it;
- copy, save, modify, prepare derivative works or alter in any way whatsoever of the contents provided by Suoniamo!;
- use any robot, spider, site search / retrieval application, or any other device, process, or automated means to access, retrieve, scrap, or index any portion of Suoniamo! or its contents;
- rent or sublicense Suoniamo!;
- defame, offend, harass, execute mining practices, threaten or otherwise violate others' rights (such as the right to privacy and advertising);
- publish illegal, obscene, illegal, defamatory or inappropriate content;
- use Suoniamo! in any other improper manner that violates these Terms.

Deleting Accounts and Closing User Accounts

Registered Users can disable their accounts, request it to be deleted or discontinue use of the Service at any time through the interface of Suoniamo! or by contacting the Owner directly.

The Owner, in the event of a breach of these Terms, reserves the right to suspend or close the User's account at any time and without notice.

Privacy Policy

For information about the tratment of personal information, Users must refer to the Privacy Policy of Suoniamo!


All trademark or figurative marks, and all other signs, trade names, service marks, word marks, trade names, illustrations, pictures, logos appearing concerning Suoniamo! are and remain the exclusive property of the Owner or its licensors and are protected by the laws in force on the trademarks and their related international treaties.

Age requirements

Users claim to be of the age of majority according to their applicable law. The User who makes the purchase through Suoniamo! also declares and warrants that those who receive the shipment of the purchased products will be of the age of majority according to the applicable law.

Limitations of Liability

The Owner shall, within the limits of applicable law, be liable for damages of a contractual and non-contractual nature to Users or third parties solely when these constitute an immediate and direct consequence, by serious or gross negligence, of our activities.

The User exempts and solicits the Owner from all liability, within the limits permitted by applicable law, in connection with any damages or claims of any kind and of his / her own and / or third party, including direct, indirect, punitive, incidental, special damages, damages resulting from missed profits, loss of revenue, loss of data or replacement costs arising from or otherwise related to this agreement.

Changes to these Terms

The Owner reserves the right to make changes to these Terms at any time, by giving notice to the User through its publication within Suoniamo!.

The user who continues to use Suoniamo! after publishing the changes, accepts the new Terms without reserve.

Transfer of the contract

The Owner reserves the right to transfer, assign, dispose of or sublicense all or some of the rights or obligations arising out of these Terms, provided that the User's rights herein are not prejudiced.

You may not assign or transfer any of your rights or obligations under these Terms without the written permission of the Owner.


For any assistance request and, in general, for any communication addressed to the Owner, please use the contact information provided in the special section of this document.


Should any clause of these Terms be invalid or ineffective, the aforementioned clause will be deleted while the remaining clauses will not be affected and will remain effective.

Applicable law and competent Forum

These Terms and Conditions and any disputes concerning the performance, interpretation and validity of this contract are subject to the law, the jurisdiction of the State and the sole jurisdiction of the court of the place where the Owner is based. Exceptions are the exclusive consumer forum, if the law provides for it.



The service offered by Suoniamo! as described by these Terms and within Suoniamo!.


The natural or legal person using the Service.

Terms and Conditions (or Terms)

These General Terms of Service, which constitute a legally binding agreement between the User and the Owner.

Order Processing Receipt

Indicate the email that the Owner sends upon receipt of the order.

Order Confirmation

Indicates the mail that the Owner sends at the time the products are shipped confirming the shipment of all or part of the products purchased.

Last edit: 11 May 2018